KIVY Blog
Articles on AI chatbots, customer service automation and digital transformation for Swiss businesses.
ChatGPT hallucinates. RAG doesn't. Here's the difference.
Standard AI answers from outdated training data and hallucinates. RAG searches your documents first – and always answers correctly and up to date.
Read more →Getting more out of Claude: The AI Operating System explained
How do you get more out of Claude? An AI Operating System gives the AI context about your identity, work style and goals – resulting in significantly better answers.
Read more →Setting up an AI Operating System: Step by step for Claude and ChatGPT
How to set up your AI Operating System in Claude and ChatGPT – with screenshots and concrete step-by-step instructions.
Read more →SEO vs. LLMO vs. GEO – Why Classic SEO Is No Longer Enough for AI Systems
More and more people are asking AI instead of Google. We explain the difference between SEO, LLMO and GEO – and what organisations should do now.
Read more →How a Swiss Pension Fund Automated 1,300 Customer Enquiries per Month
The Aargau Pension Fund (APK) now handles 1,300 enquiries per month fully automatically – with a 96.7% success rate. A practical case study.
Read more →Why ChatGPT Doesn't Understand Many Websites – And What Businesses Can Do About It
More and more people ask AI instead of Google. We explain why many websites aren't understood by AI systems – and how businesses can change that with LLMO.
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