Privacy Policy

Applies to: kivy.ai, versicherungen.kivy.ai, bildung.kivy.ai, kundenservice.kivy.ai

1. Responsible Entity

The entity responsible for processing personal data on these websites is:

Maxomedia AG
Zinggstrasse 1
3007 Bern, Switzerland
Email: info@maxomedia.ch
Phone: +41 31 370 01 11

2. What Data We Collect

Automatically Collected Data

When visiting our websites, the following technical data is automatically recorded:

• IP address (anonymized)
• Browser type and version
• Operating system
• Referrer URL (where you came from)
• Date and time of access
• Pages visited and duration of visit

Voluntarily Provided Data

If you fill out a form or register for KIVY, we collect:

• Name
• Email address
• Company name
• Website URL

3. Purpose of Data Processing

We process your data for the following purposes:

• Providing and improving our services
• Setting up and operating the KIVY chatbot
• Answering inquiries and customer communication
• Analyzing website usage to improve our offer
• Fulfillment of contractual obligations

4. Legal Basis

The processing of your personal data is based on the Swiss Data Protection Act (FADP / nFADP, in effect since September 1, 2023). If you reside in the European Economic Area, the General Data Protection Regulation (GDPR) applies additionally, in particular:

• Art. 6 para. 1 lit. a GDPR – Consent
• Art. 6 para. 1 lit. b GDPR – Performance of a contract
• Art. 6 para. 1 lit. f GDPR – Legitimate interests

5. Disclosure to Third Parties

We generally do not pass your data on to third parties, unless:

• It is necessary for the fulfillment of the contract
• You have expressely consented
• We are legally obliged to do so
• These are commissioned processors (e.g., hosting providers)

6. Hosting & Technical Service Providers

Our websites are hosted on servers in Switzerland or the EU. All service providers used are contractually obliged to comply with data protection regulations. The KIVY chatbot service is operated via Maxomedia AG infrastructure.

7. Cookies

Our websites use technically necessary cookies, which are required for the operation of the website. We do not use tracking or advertising cookies from third parties.

8. Google Analytics

This website uses Google Analytics (GA4). IP addresses are transmitted anonymized. Google LLC is certified under the EU-US Data Privacy Framework.

9. Contact Form & Email

If you contact us, we store your details for processing your inquiry. This data will be deleted after complete processing.

10. KIVY Chatbot

During registration, we process name, email, company name and website URL. Customer data is not used for training general AI models.

Use of OpenAI

Maxomedia AG uses the AI services of OpenAI, LLC. Requests are transmitted to the OpenAI API for processing. OpenAI does not use this data to train its models (Zero Data Retention Policy).

11. Your Rights

You have the right to information, correction, deletion, restriction, objection and data portability. Contact info@maxomedia.ch.

12. Data Security

We use technical and organizational security measures. Transmission takes place encrypted via HTTPS.